Shipping policy

Shipping Policy – Saaj Saree

Last Updated: July 17, 2026

At Saaj Saree, operated by R&G ENTERPRISES, we aim to process and deliver every order quickly, safely, and efficiently.

We offer free standard shipping on all orders delivered to serviceable PIN codes across India.

1. Order Processing

  • Orders placed from Monday to Saturday are generally processed within 1–2 business days, subject to product availability and successful order verification.
  • Orders placed on Sundays, public holidays, or outside business hours will be processed on the next working day.
  • During festivals, sales, promotional campaigns, or periods of unusually high demand, order processing may take slightly longer.
  • We may contact you by phone, WhatsApp, email, or SMS to verify your order or delivery details before dispatch.

2. Estimated Delivery Timeline

  • The estimated delivery time is generally 3–8 working days after dispatch.
  • Delivery timelines may vary depending on your location, courier serviceability, weather conditions, public holidays, and other operational factors.
  • Orders to metro cities may be delivered sooner, while remote, rural, or limited-service areas may require additional time.
  • The delivery timeline is an estimate and should not be considered a guaranteed delivery date.

3. Cash on Delivery

  • Cash on Delivery is available for most serviceable PIN codes across India.
  • No additional delivery charge is applied solely for selecting Cash on Delivery, unless otherwise clearly stated at checkout.
  • Cash on Delivery availability may depend on your location, order value, courier availability, and previous order history.
  • Customers must provide an accurate delivery address and active contact number and should accept the parcel during the delivery attempt.
  • Repeated refusal, cancellation, or non-acceptance of Cash on Delivery orders may result in the COD facility being restricted for future orders.

4. Shipping Charges

  • We offer free standard shipping across India on all eligible orders.
  • There are no hidden standard delivery charges at checkout unless a special shipping service, return fee, exchange fee, or other applicable charge is clearly communicated.
  • Return and exchange shipping charges, where applicable, are governed by our Return, Refund & Cancellation Policy.

5. Order Tracking

  • Once your order has been dispatched, tracking details may be shared through email, SMS, WhatsApp, or another available communication method.
  • You can use the provided tracking link or tracking number to check the delivery status of your order.
  • Tracking information may take up to 24–48 hours after dispatch to become active on the courier partner’s system.

6. Delivery Attempts

  • Courier partners may contact you before attempting delivery.
  • Please ensure that your delivery address, PIN code, landmark, and phone number are complete and accurate.
  • If delivery is unsuccessful due to customer unavailability, an incorrect address, an unreachable phone number, or refusal to accept the parcel, the order may be returned to us.
  • Additional shipping charges may apply if a returned parcel needs to be shipped again.

7. Incorrect or Incomplete Address

Customers are responsible for providing complete and accurate delivery information while placing an order.

  • Once an order has been dispatched, changes to the delivery address may not be possible.
  • If you notice an error in your address or contact details, please contact us immediately before dispatch.
  • Saaj Saree will not be responsible for delivery failure or delay caused by incorrect, incomplete, or outdated information provided by the customer.

8. Delays and Exceptional Circumstances

Delivery may be affected by circumstances beyond our reasonable control, including:

  • Courier or logistics delays.
  • Strikes, lockdowns, or transport disruptions.
  • Natural disasters or extreme weather conditions.
  • Public holidays, festivals, or high-volume sale periods.
  • Government restrictions or local service interruptions.
  • Incorrect address or unsuccessful delivery attempts.

While we cannot guarantee timelines during such circumstances, our support team will make reasonable efforts to assist you and provide available updates.

9. Damaged or Tampered Packages

  • Please inspect the outer packaging before accepting the parcel.
  • If the package appears visibly damaged, opened, or tampered with, you may refuse delivery and contact our support team immediately.
  • We strongly recommend recording a continuous unboxing video before opening the parcel, especially when reporting a damaged, defective, missing, or incorrect product.
  • Claims relating to damaged, defective, or incorrect products will be handled according to our Return, Refund & Cancellation Policy.

10. Contact Us

For shipping, tracking, delivery, or order-related assistance, contact us:

Trade Name: R&G ENTERPRISES
Brand Name: Saaj Saree
Phone/WhatsApp: +91 9386854788
Email: saajsareesofficial@gmail.com
Business Address: R&G Enterprises, NH-33 Road, Ranchi – 835204, Jharkhand, India
Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM

Queries received outside support hours, on Sundays, or on public holidays will be reviewed on the next working day.