Privacy policy

Privacy Policy – Saaj Saree

Last Updated: July 17, 2026

This Privacy Policy explains how R&G ENTERPRISES, operating under the brand name Saaj Saree (“Saaj Saree”, “we”, “us”, or “our”), collects, uses, stores, processes, and protects your personal information when you visit our website, place an order, communicate with us, or otherwise use our products and services.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect the following information:

  • Contact Information: Your name, email address, phone number, billing address, shipping address, and other contact details.
  • Order and Transaction Information: Products viewed or purchased, cart activity, order history, payment status, returns, refunds, exchanges, and delivery information.
  • Payment Information: Payment method and transaction details required to complete your purchase. Complete card, UPI, banking, or wallet credentials are processed securely by authorised third-party payment providers and are generally not stored directly by us.
  • Communication Information: Emails, WhatsApp messages, telephone conversations, support requests, feedback, reviews, and other communications sent to us.
  • Device and Usage Information: IP address, browser type, device information, operating system, referring pages, pages visited, session duration, and website activity.
  • Marketing Information: Your marketing preferences and interactions with our advertisements, emails, messages, promotions, and social media pages.

2. How We Collect Your Information

We may collect personal information:

  • Directly from you when you place an order, create an account, contact customer support, submit a form, provide feedback, or subscribe to promotional communications.
  • Automatically through cookies, pixels, analytics tools, and similar technologies when you browse or use our website.
  • From service providers such as payment gateways, courier companies, logistics partners, advertising providers, fraud-prevention services, and customer-support tools.
  • From third-party platforms such as Shopify, social media platforms, analytics providers, and advertising platforms, where permitted by applicable law.

3. How We Use Your Information

We may use your personal information for the following purposes:

  • Order Processing: To confirm, process, pack, ship, deliver, cancel, return, exchange, or refund your order.
  • Customer Support: To answer questions, resolve complaints, verify orders, and provide assistance.
  • Account Management: To create, maintain, and secure customer accounts and order records.
  • Service Improvement: To understand customer preferences, improve website performance, personalise recommendations, and enhance our products and services.
  • Marketing and Advertising: To send offers, new-arrival updates, promotions, and relevant advertisements where you have consented or where otherwise permitted by law.
  • Security and Fraud Prevention: To verify transactions, detect suspicious activity, prevent misuse, and protect our customers, website, and business.
  • Legal and Regulatory Compliance: To maintain records and fulfil obligations under applicable tax, consumer-protection, e-commerce, data-protection, and other laws.
  • Business Operations: To perform accounting, auditing, analytics, internal reporting, inventory management, and business administration.

4. Legal Basis and Consent

We process personal information based on your consent, the need to provide the products or services requested by you, compliance with legal obligations, and other lawful purposes permitted under applicable Indian law.

Where processing is based on consent, you may withdraw your consent by contacting us. Withdrawal of consent will not affect processing already completed before the withdrawal. Certain services may become unavailable where the relevant information is necessary to complete an order or comply with legal obligations.

5. Sharing of Personal Information

We do not sell or rent your personal information. We may share limited information with trusted parties where necessary to operate our business or provide our services, including:

  • Shopify, which may host and support our online store.
  • Payment gateways and financial service providers for secure payment processing, verification, refunds, and fraud prevention.
  • Courier and logistics partners for shipping, delivery, tracking, reverse pickup, returns, and exchanges.
  • Technology and service providers that assist with website hosting, analytics, communications, customer support, data storage, and security.
  • Marketing and advertising partners for promotional communications, analytics, and relevant advertising, subject to your consent and applicable law.
  • Professional advisers such as accountants, auditors, consultants, insurers, and legal advisers where reasonably necessary.
  • Government authorities, regulators, courts, or law-enforcement agencies when disclosure is required by law or necessary to protect legal rights.
  • Business transferees in connection with a merger, restructuring, acquisition, sale, or transfer of all or part of our business, subject to applicable safeguards.

Service providers are permitted to use your information only for the services they provide to us, subject to their own privacy obligations and applicable law.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to:

  • Keep the website functional and secure.
  • Remember your cart, login details, and preferences.
  • Understand website traffic and customer behaviour.
  • Measure website and advertising performance.
  • Display products, content, and advertisements that may be relevant to you.
  • Detect fraudulent or suspicious activity.

You can control or disable certain cookies through your browser settings or through any cookie preference tool available on our website. Disabling essential cookies may affect the functionality of some website features.

7. Marketing Communications

Where permitted, we may contact you through email, phone, SMS, WhatsApp, or other communication channels regarding offers, products, order-related updates, and promotional campaigns.

You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us. You may continue to receive transactional messages relating to orders, payments, deliveries, returns, refunds, or customer support.

8. Data Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction. These safeguards may include:

  • Secure website and service infrastructure.
  • Encrypted payment and data transmission where available.
  • Restricted access to personal information.
  • Account, transaction, and fraud-monitoring measures.
  • Use of established payment, commerce, and logistics service providers.

However, no internet transmission, electronic storage system, or security method is completely secure. You are responsible for keeping your account credentials, devices, and one-time passwords confidential.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including:

  • Processing and fulfilling orders.
  • Providing customer support and handling disputes.
  • Managing returns, refunds, exchanges, and warranty-related requests.
  • Maintaining accounting, tax, and transaction records.
  • Complying with legal and regulatory obligations.
  • Preventing fraud and protecting our legal rights.

When information is no longer required, we may delete, anonymise, or securely dispose of it, subject to applicable legal requirements.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request information about the personal data processed by us.
  • Request access to your personal information.
  • Request correction, completion, or updating of inaccurate information.
  • Request deletion or erasure of eligible personal information.
  • Withdraw consent where processing is based on consent.
  • Opt out of promotional communications.
  • Raise a complaint or grievance regarding the processing of your personal information.
  • Nominate another person to exercise applicable rights in accordance with applicable law.

We may ask you to verify your identity and provide relevant information before processing a privacy request. Certain requests may be refused or limited where retention or processing is required by law, necessary for an ongoing transaction, or required to protect legal rights.

To submit a privacy request, contact us at saajsareesofficial@gmail.com or call +91 9386854788.

11. Children’s Privacy

Our website and services are not intended to be used independently by individuals under 18 years of age. We do not knowingly collect personal information from children without appropriate consent from a parent or lawful guardian where such consent is required.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment providers, social media platforms, or other services. Their privacy practices are governed by their own policies, and we are not responsible for the privacy, security, or content of third-party services.

We recommend reviewing the privacy policy of each third-party service before providing personal information.

13. International Data Processing

Our e-commerce platform, service providers, analytics providers, or technology partners may process or store information on servers located outside India.

Where personal information is processed outside India, we take reasonable steps to work with service providers that use appropriate safeguards and process information in accordance with applicable contractual and legal requirements.

14. Data Breach and Security Incidents

If we become aware of a personal-data breach or security incident affecting your information, we will take reasonable steps to investigate, contain, and address the incident. Where required under applicable law, we may notify affected individuals and the relevant authority.

15. Privacy and Grievance Contact

For privacy requests, complaints, or concerns regarding the handling of your personal information, contact:

Privacy and Grievance Contact: Saaj Saree Support Team
Trade Name: R&G ENTERPRISES
Brand Name: Saaj Saree
Phone/WhatsApp: +91 9386854788
Email: saajsareesofficial@gmail.com
Address: R&G Enterprises, NH-33 Road, Ranchi – 835204, Jharkhand, India
Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM

Requests received outside support hours, on Sundays, or on public holidays will be reviewed on the next working day.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technologies, or legal obligations. Updated versions will be published on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

17. Contact Us

For questions, concerns, or requests related to this Privacy Policy, contact us:

Trade Name: R&G ENTERPRISES
Brand Name: Saaj Saree
Phone/WhatsApp: +91 9386854788
Email: saajsareesofficial@gmail.com
Business Address: R&G Enterprises, NH-33 Road, Ranchi – 835204, Jharkhand, India
Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM