Refund policy

Return, Refund, Exchange & Cancellation Policy

Last Updated: July 21, 2026

At Saaj Saree, operated by R&G ENTERPRISES, we aim to provide quality products and a transparent shopping experience. Please read this policy carefully before placing an order.

This policy applies to orders delivered within India through Saaj Saree.

1. Seven-Day Return and Exchange Window

Customers may request a return or exchange within 7 calendar days from the date of delivery.

Return or exchange requests submitted after seven calendar days from delivery may not be accepted.

Returns or exchanges may be requested for the following reasons:

  • The product received is damaged or defective.
  • The product received is different from the product ordered.
  • An item or component is missing from the order.
  • The customer wishes to return the product due to personal preference.
  • The customer wishes to exchange the product for another available colour, size or variant, where applicable.

2. Return Eligibility Conditions

To be eligible for a return or exchange:

  • The request must be submitted within 7 calendar days of delivery.
  • The product must be unused, unworn, unwashed and unaltered.
  • The product must be returned with its original tags, accessories, blouse piece and packaging intact.
  • The saree, blouse piece or any other part of the product must not have been cut, stitched, altered, fall-stitched or pico-finished after delivery.
  • The product must not contain stains, perfume, body odour, makeup marks or damage caused after delivery.
  • The customer must obtain return approval from our support team before sending the product.

Products returned without prior approval may be rejected or returned to the customer.

3. Discounted, Promotional and Final-Sale Products

Products purchased during a discount, promotional offer or website sale are eligible for return or exchange under this policy unless the product is clearly marked as “Final Sale” or “Non-Returnable” on the product page before purchase.

A product marked as Final Sale or Non-Returnable will still be eligible for support if it is delivered damaged, defective, incomplete or different from the product ordered.

4. How to Request a Return or Exchange

To request a return or exchange, contact our customer-support team within seven calendar days of delivery:

Please provide:

  • Your order number
  • Your registered name and phone number
  • The reason for the return or exchange
  • Clear photographs showing the product and issue
  • An unboxing video, where available, for damaged, defective, missing or incorrect products

An unboxing video is strongly recommended because it may help us verify and resolve delivery-related issues more quickly. However, each request will be reviewed based on all available information.

Please do not send a product to our address before receiving return instructions and approval from our support team.

5. Return Methods

After a return request is approved, we will arrange a reverse pickup where return-pickup service is available.

If reverse pickup is unavailable at the customer’s location, the customer may be asked to self-ship the product using a reliable and trackable courier service to the return address provided by our support team.

Saaj Saree will not be responsible for products sent to an incorrect or unauthorized address.

6. Return Shipping Charges

Damaged, Defective, Missing or Incorrect Product

No return shipping charge will apply when the approved return is due to a damaged, defective, incomplete or incorrect product sent by Saaj Saree.

Customer-Preference Return

A flat return shipping and handling charge of ₹150 will apply when the customer returns a product due to personal preference, including reasons such as:

  • The product is no longer required.
  • The customer does not like the colour, design, fabric or appearance.
  • The customer ordered the wrong product, colour or variant.
  • The product does not meet the customer’s personal expectations.

The ₹150 return charge will be deducted from the eligible refund amount.

Minor colour differences caused by photography, lighting conditions, device displays or screen settings will not normally be treated as a product defect. However, an eligible customer-preference return may still be requested within the seven-day return window.

7. Inspection and Approval

Returned products will be inspected after they are received at our return facility.

Inspection is generally completed within 2–3 working days after receipt of the returned product.

If the returned product meets the eligibility conditions stated in this policy, the refund or exchange will be approved.

If the product does not meet the return conditions, the request may be rejected. Our support team will inform the customer about the reason for the rejection.

8. Refund Processing

Once the returned product has been received, inspected and approved, the eligible refund will be initiated within 7–10 working days.

Prepaid Orders

Refunds for prepaid orders will be issued to the original payment method used when placing the order.

Cash on Delivery Orders

Refunds for eligible Cash on Delivery orders will be processed through bank transfer or UPI.

Our support team will request the required bank account or UPI details from the customer. Customers are responsible for providing complete and accurate refund information.

The time taken for the refunded amount to appear in the customer’s account may depend on the bank, card issuer, payment gateway or UPI service provider.

For customer-preference returns, the applicable ₹150 return shipping and handling charge will be deducted from the refund.

No return charge will be deducted for an approved damaged, defective, incomplete or incorrect product.

9. Exchange Policy

Customers may request an exchange within seven calendar days of delivery for another available colour, size or variant, where applicable.

  • All exchanges are subject to product availability.
  • The returned product must satisfy all eligibility conditions.
  • A flat exchange shipping and handling charge of ₹90 will apply to customer-preference exchanges.
  • No exchange charge will apply if the exchange is required because Saaj Saree delivered a damaged, defective, incomplete or incorrect product.

If the requested replacement product is unavailable, the customer may select another available product of equivalent value or receive an eligible refund.

If the replacement product has a higher price, the customer will be required to pay the price difference before dispatch. If it has a lower price, the eligible difference will be refunded after adjustment of any applicable exchange charges.

10. Non-Returnable or Rejected Returns

A return or exchange may be rejected when:

  • The request is made after seven calendar days from delivery.
  • The product has been worn, used, washed, stained or damaged after delivery.
  • The product has been altered, cut, stitched, fall-stitched or pico-finished.
  • The original tags, blouse piece, accessories or packaging are missing.
  • The product is returned without prior approval.
  • The returned item is different from the product originally delivered.
  • The product is marked Final Sale or Non-Returnable and the reason is not a damaged, defective, incomplete or incorrect delivery.
  • The product does not satisfy the eligibility requirements in this policy.

11. Order Cancellation Policy

An order may be cancelled only before it has been dispatched.

To request cancellation, contact us immediately with your order number through WhatsApp or email.

Once an order has been shipped or handed over to the courier partner, it cannot be cancelled. After delivery, the customer may submit a return request under the eligibility conditions stated in this policy.

For an approved cancellation of a prepaid order, the refund will be initiated to the original payment method within 5–7 working days.

The time taken for the amount to appear in the customer’s account may depend on the bank, card issuer or payment provider.

12. Damaged Parcel at the Time of Delivery

If the outer parcel appears visibly damaged, torn or tampered with at the time of delivery, customers are advised to refuse delivery or record the parcel condition before opening it.

Please contact our support team immediately with the order number, photographs and available video evidence.

13. Contact and Business Information

Trade Name: R&G ENTERPRISES

Brand Name: Saaj Saree

Phone/WhatsApp: +91 9386854788

Email: saajsareesofficial@gmail.com

Business Address:
R&G Enterprises
NH-33 Road
Ranchi – 835204
Jharkhand, India

Customer Support Hours:
Monday to Saturday
9:00 AM to 6:00 PM

Requests received outside support hours, on Sundays or on public holidays will be reviewed on the next working day.

By placing an order on Saaj Saree, the customer acknowledges that they have read and understood this Return, Refund, Exchange and Cancellation Policy.